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UPS website hate rant

I had a package from amazon that was scheduled for delivery on a day we'd be out of town. So I went to the UPS website with my tracking number.

I'm used to Fedex since that's where my big spoonflower orders come through most of the time. Fedex is nice... I have an account to order prints online but I don't log in for normal package tracking, you just say "hold for delivery", and if anything confusing comes up you give them a call, talk to a person within minutes and it's resolved.

UPS? Not so much.

I clicked "change delivery options" from the tracking page and just got this popup about HAVE YOU HEARD HOW AWESOME IT IS TO REGISTER WITH US!!!

Okay fine. I registered. Like an eight step process, had to confirm my identity, choose a password with over eight characters mixed upper and lowercase, etc. I think this is a bit much considering the worst a hacker could do to me through this site is to ask for a package to be held at a UPS store, where they'll require an ID for pickup anyway.

Go back to the tracking page, click "change options"... and there's the same damn popup! "YOU SHOULD REGISTER IT'S AWESOME!"

I'm flipping off my screen saying "I DID REGISTER YOU ASSHOLES, LOOK AT THE TOP OF THE DAMN PAGE IT SAYS WELCOME SPACEFEM, WTF IS WRONG WITH YOU!"

The "help" screen just explains what it means to have a package held. "See, that's when you go to the store to pick it up." AHHGGG!

I find a "contact us" page buried someplace, a live chat for help, and suddenly there's some small print that says when you start a new account you can't do anything or change any package options for 90 minutes.

...

so I leave my house to calm down and run errands.

In the afternoon I remember my package, log onto the UPS website, and the "change delivery" button is grayed out because now the package is too close to the scheduled date to change anything.

Texted my neighbor and asked her to check my porch this week. Decided to leave out my other details and emotions, that's what lj is for.

Comments

( 2 comments — Leave a comment )
altamira16
Dec. 26th, 2013 09:14 pm (UTC)
There, there. Someone in my household has a UPS account, and we can go to UPS and ship things and be billed for them later. We cannot actually pay our bill online. We send them a check.
jackiechloe
Dec. 26th, 2013 11:04 pm (UTC)
The UPS location in my town is open two hours a day - 4-6pm - Monday to Friday. Their only listed phone number is the national 800 number. Which basically is an automaton that informs callers to abandon all hope. (But my MIL has connections and knows their local number to speak to a human.)
( 2 comments — Leave a comment )

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