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netflix oops

this morning I was throwing clothes on and noticed an empty netflix envelope... it was Battlestar Galactica season III, I meant to send it back. So I popped the DVD out of the player, sealed the envelope and dropped it off. Then tonight I'm cleaning up and there on the counter is Battlestar Galactica. I have no idea what I sent back to netflix.

Their website says this:

You Returned a Personal DVD
Q: I accidentally returned a personal CD or DVD. How do I get it back?

A: If we can identify that a CD or DVD does not belong to us, and we recognize the customer who sent it, we will automatically return the disc.

If you return a personal DVD of a movie we carry in our own inventory, our systems unfortunately will not recognize the disc as belonging to you and we regrettably will not be able to return it.

Seeing as how netflix has EVERYTHING, odds are that I returned something in their inventory. Bummer. I think. I may never know, though. SUCK!



( 10 comments — Leave a comment )
Jan. 13th, 2009 03:35 am (UTC)
I thought the netflix dvds had barcodes on them. Huh, that sucks :[
Jan. 13th, 2009 03:45 am (UTC)
Not all of them - one of the ones I have now does, but the other doesn't.

But, the white envelope with the movie info on it has a code that they scan that knows you are the customer, and what movie it is. I'd think if you said you returned a personal DVD in the Battlestar Galactica envelope, they'd know which BG envelope came from you (because that's how they send you the "we've received..." email), note that you didn't rent the movie in it from them, and return it to you. I'm suspicious that they say otherwise...
Jan. 13th, 2009 04:30 am (UTC)
That's really, really lazy of them. How hard is it to get the report of mistake from customer, look inside envelope... compare it to, hell, stock.
Jan. 13th, 2009 05:47 am (UTC)
Was it porno? Because that would be hilarious!

Sorry, I couldn't resist.
Jan. 13th, 2009 06:55 am (UTC)
I understand your plight. We lost the second Futurama movie because of that, for a movie that was less expensive in their system. Brilliant, hm?

I think it's a ridiculous policy. If Blockbuster found the same, they'd call you and want their movie back and have you get your own movie, regardless.

Jan. 13th, 2009 08:22 am (UTC)
Maybe it's worth calling them before the DVD arrives, in case they can look out for it?
Jan. 13th, 2009 03:18 pm (UTC)
I am sure you aren't the first and will not be the last person to do that.
Jan. 13th, 2009 11:15 pm (UTC)
That has happened to me twice, once when I sent disk 5 of Sports Night (and got stuck with The Graduate!), and then again with the last disk of season 3 of West Wing. Both times I got that message, and I've never heard from them. On the bright side, the time I lost the movie and paid for it, they refunded me immediately when I found it and sent it back in.
Jan. 14th, 2009 12:57 am (UTC)
I once did this with a copy of the movie i was supposed to send back. I had dubbed off a copy but then mistakenly sent back the copy instead of the original. They caught it and returned it and I sent them back the original.
Jan. 14th, 2009 02:04 am (UTC)
I've never had this happen to me and don't see how it could easily happen. When I remove a disc from the envelope or case I put it in the player. When I remove a disc from the player I put it back in the envelope or case.

I'd say to just go looking through your DVDs and see which one is missing from the case. That's probably it.
( 10 comments — Leave a comment )

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