I don't even know how I found it but it's incredible. It's 100 statements about what's killing companies... the divide between corporate identities and their customers and employees... or, NORMAL PEOPLE. corporate america seems to think both are a necessary evil, and they're afraid of them. afraid of what they say. afraid of talking to them candidly, instead of through their careful marketing machines.
it's good "cut the bullshit" material. it speaks to me.