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day before move

you ever feel so overwhelmed with crap you have to do that you start resenting people who aren't busy? I guess if I have time to update lj it's not that bad. I shouldn't be taking a break, but... I'm exhausted.

I had my test tonight, it didn't go well. I need to move tomorrow, I'm worried that it won't go well either. I got keys to the new apartment and I'm just too exhausted to even be happy about it. For part of this week I thought it would rain Wednesday and I'd have to call off the moving party because of that, but now it looks like it might be okay. so I should move... just get it over with. not many people can help me but that's okay, it'll save me money on pizza. marc helped a TON, he had the morning off and I got home today and a lot of my crap was packed in boxes, that feels so good.

So I haven't moved anything to the apartment yet... I was going to move clothes tonight but after that test I felt like death. I'm taking a half day tomorrow before everybody else comes to help out, I'll move clothes then. So tonight I came home, had a salad, a glass of wine, and a hot pocket, and set to putting more stuff in boxes.

other quick comment of the day: it seems to me that if you're talking to a customer service rep and mention to them, "By the way, I'm only calling you because your website sucks ass and gives a 'cannot verify' error for every format of my new address that I try to type in," they should at least pretend to give a rat's ass. I mean, I know call center employees do not work for the website department, but I'm a customer, would it be so hard for them to say, "Thanks, we'll investigate that"? I mean, they can lie about it for all I care, it would just make me feel better than hearing them laugh and say, "we get that a lot, I guess the website really does suck!"


( 1 comment — Leave a comment )
Mar. 14th, 2007 01:39 am (UTC)
I work in a company that has an active call center, part of which I'm responsible for, and I used to manage another call center.

when we get calls from passengers on our cruise line who are having trouble with the website, the agent's response should be something like the following:

"Thank you for alerting us to this problem, Ms Spacefem. We will be sure to forward your concern to the appropriate department for investigation. Is there anything else I can do to help you plan your vacation?"

It's scripty and salesy, but it works.

And then the request is to be folded in five corners and tossed in the trash.

Odds are if the passenger is having trouble with something on the website, we know about it, and are already working on it. But taking the request from the passenger at least makes it seem like we give a damn about THEM individually, you know?


( 1 comment — Leave a comment )

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